Terms and Conditions

SALON POLICY – MY DREAM LASHES

At My Dream Lashes, we pride ourselves on providing high-quality eyelash extension services using premium products and professional application techniques.

By clicking “Continue” and completing your booking, you confirm that you have read, understood and agree to the following Terms & Conditions.

Refunds & Service Guarantee

• Due to the nature of cosmetic services, My Dream Lashes does not offer refunds for completed services, including but not limited to:

• Change of mind.
• Dissatisfaction with the chosen style, length, curl or fullness.
• Allergic or sensitivity reactions.
• Retention issues caused by natural lash shedding, hormones, medications, lifestyle or failure to follow aftercare.

• Every appointment includes a consultation before application begins. Once the service has commenced, you are confirming you are happy to proceed with your chosen style.

• If you believe there is an application issue, you must notify My Dream Lashes within 24 hours of your appointment.

• Clear photos of both eyes in good lighting must be provided before any concern can be assessed.

• Clients may be required to attend the salon for an inspection before any remedy is considered.

• If My Dream Lashes determines there is an application issue, we may, at our discretion, provide a complimentary touch-up, correction or removal.

• Refund requests will not be considered without first allowing My Dream Lashes the opportunity to inspect and rectify the service.

• If lashes are removed by another salon or technician before being assessed by My Dream Lashes, any complimentary correction or remedy is forfeited.

Deposits, Cancellations & No Shows

• All booking deposits are non-refundable.

• Appointments cancelled or rescheduled with less than 24 hours’ notice will forfeit their deposit.

• Failure to attend your appointment without notice (No Show) may result in future bookings requiring full prepayment or being declined.

Late Arrivals

• Please arrive on time.

• Clients arriving more than 15 minutes late may have their appointment shortened, rescheduled or cancelled. Applicable cancellation fees may apply.

Retention Policy

Lash retention varies for every client and cannot be guaranteed.

Retention is affected by many factors outside of our control, including:

• Your natural lash growth and shedding cycle.
• Sleeping on your face.
• Rubbing or touching your lashes.
• Swimming, steam rooms or saunas.
• Oil-based skincare or makeup.
• Hormonal changes or pregnancy.
• Certain medications or medical conditions.
• Excessive sweating.
• Failure to follow aftercare instructions.

These factors are not considered application faults and are not grounds for a refund.

Please note that it is completely normal to lose a small number of lash extensions each day as your natural lashes shed.

Lash Aftercare

For the best retention you agree to:

• Clean lashes daily with a lash extension cleanser.

• Avoid oil-based products around the eye area.

• Do not rub, pull or pick at your lash extensions.

• Brush lashes daily using a clean spoolie.

• Avoid excessive water, steam, heat and sweating for the first 24 hours after your appointment.

Failure to follow aftercare instructions may reduce retention and void any complimentary touch-up.

Refill Policy

• Refills are recommended every 2–3 weeks.

• A minimum of 40–50% of lash extensions must remain to qualify for a refill.

• If less than 40–50% remain, your appointment may be charged as a full set.

Allergic Reactions

Although rare, allergic reactions can occur with eyelash extension products.

By booking your appointment, you acknowledge and accept this risk.

If an allergic reaction occurs, lash removal may be recommended for your safety.

Liability

My Dream Lashes is not responsible for:

• Improper aftercare.
• Allergic or sensitivity reactions.
• Natural lash shedding.
• Retention issues caused by external factors.
• Work performed by another lash technician.
• Damage caused by clients rubbing, pulling or removing their own lash extensions.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Client Agreement

By completing your booking, you confirm that you:

• Have read and accepted this policy.
• Have disclosed any relevant allergies, sensitivities or medical conditions.
• Understand that lash retention varies between individuals.
• Understand that refunds are not provided for completed services or change of mind.
• Agree to allow My Dream Lashes the opportunity to inspect and, where appropriate, rectify any genuine application issue before requesting any other remedy.

Thank you for choosing My Dream Lashes. We look forward to seeing you.